The Child Maintenance and Enforcement Commission and the Child Support Agency's Operational Improvement Plan

The Child Maintenance and Enforcement Commission and the Child Support Agency's Operational Improvement Plan

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This report discusses the problems experienced in the child maintenance system since the establishment of the Child Support Agency (CSA) in 1993. It covers the changes in legislation; the introduction in 2006 of a 'twin-track' approach with the three year Operational Improvement Plan and the establishment in 2008 of the Child Maintenance and Enforcement Commission. Whilst the Operational Improvement Plan brought some successes it 'was not designed to get us a perfect system - [but] designed to give us a stable platform on which we could build the future long-term changes' and the Committee still expressed concerns. These concerns are primarily two-fold: that the new statutory scheme, and its reliance on private arrangements, will see a return to the pre-1993 situation; and, more immediately, that transition to the new scheme will place an intolerable burden on the Commission with a ballooning clerical caseload in the old and current schemes in addition to running three different IT systems in parallel.Providing Information and Support a€” Child Maintenance Options 37. ... The service is delivered by phone, through a national helpline; online via a website providing accessible and practical support in setting up and maintaining arrangementsanbsp;...


Title:The Child Maintenance and Enforcement Commission and the Child Support Agency's Operational Improvement Plan
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher:The Stationery Office - 2010-02-24
ISBN-13:

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