A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

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Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beissea€™s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a clienta€™s specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beissea€™s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in todaya€™s user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.The online tutorial course, which applies to either Project 2013 or Project 2010, covers these Microsoft Project tasks: 429 ... (office.microsoft.com/en-us/project- help/project-management-quickreference-guide-for-project-2010-HA010377305.


Title:A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Publisher:Cengage Learning - 2014-09-23
ISBN-13:

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